Today I went for a trip – to prolong the enjoyment I decided to make it an overnight excursion so I booked a hotel.
Now when I travel I have to receive value for money yet comfort is a must have. This is why I fell for the Premier Inn’s after various trips throughout the UK. Never a problem – until now.
Booking online, no problem as good as ever.
Location of hotel and directions provided, no problem as good as ever.
Checking in, no problem as good as ever, receptionist ran through the routine including breakfast booking and said restaurant and bar serving food until 10pm. But this is where it gets interesting.
Popped into the restaurant at 9.30pm, greeted by staff member in a silly Father Christmas tie.”Have you a booking” he says as I peer into the restaurant with a number of vacant tables, “no says I”, “you’ll not be getting in tonight, I’ve all them lot to feed” he rudely replies referring to his customers. “But we were told by reception that you served up to 10pm” we protested, “well not tonight, and we’re not doing bar food either”. “You should order a takeaway and eat in your room”, he advices.
So we popped back to reception to check, just in case we misheard the food times.
“Oh”, receptionist replies, “come with me”, as we’re brought to see the restaurant manager.
“We’ve stopped serving”, he says. “So why didn’t reception know that, I think you have a communication problem here” we argue, “no we don’t have a communication problem”, he argues agressively. “Well we think you do”, “if that’s your opinion” he replies uncaringly. “So why didn’t reception know you had to stop serving early” we enquire, “I didn’t have time to tell them”. End of conversation.
So what now?
Well we rest our heads for the night, check out in the morning and never darken the door of Premier Inn again.
But this isn’t where it ends, I tell everyone I know and they now like me know better than to stay here again.
So folks you’ve been warned. Service with a snarl.
